Reply to patient reviews professionally and without revealing anything about their care. Friendly for praise, careful for complaints.
Food was good but we waited 40 minutes for a table even though we had a booking. Nobody told us why.
Thank you for telling us, and I'm sorry. A 40-minute wait with a booking isn't acceptable, and you should have been kept informed. We've changed how we manage bookings on busy evenings. I'd love the chance to host you again; please ask for me when you book.
A reply shows the reviewer, and everyone reading after them, that someone is listening. ReviewReply writes the first draft; you add the details only you know.
Copy it from your Google Business Profile, or any other review site.
Friendly, professional, empathetic for complaints, or a little witty for regulars.
The reply mentions what the customer said and your type of business. Edit, copy and post it.
Start free. Pay once if you need to reply to longer reviews or want the Chrome extension. Both paid plans are a single payment, not a subscription.
Paid through Gumroad as a one-time payment. After checkout, activate your plan with the license key from your Gumroad receipt.
Google lists responding to reviews among its tips for improving local ranking, because it shows you value customers. It does not say replies are a direct ranking factor. The clearest benefit is with the people reading your profile. Read more.
Yes, for reviews up to 300 characters, with all four tones. Paid plans remove the length limit.
No. Starter ($9) and Pro ($19) are each a single payment through Gumroad. There is no monthly charge.
Yes. Choose the Empathetic tone for an apologetic, solution-focused reply. Always add the specific fix or contact details before posting. See templates.
It replies in the language of the review. Quality is best in widely used languages such as English, Spanish, German, French, Italian and Portuguese; check replies in other languages before posting.
Read it first. Add names, the specific fix and contact details, and remove anything that isn't true for your business.