Google review response examples for every business (2026)
Every reply is read by the next customer deciding whether to visit, not only by the reviewer. Two habits waste that: leaving reviews unanswered, and pasting the same generic reply under every one.
Both tell readers that nobody is really listening. This guide gives you ready-to-use response examples for restaurants, hotels, dentists, salons, and more, covering positive, negative, and neutral reviews.
Tip: Always personalise these templates. Replace [Name], [specific detail], and [contact] with real information before sending.
Restaurant review response examples
Positive review response
Thank you so much, [Name]! We are thrilled you enjoyed our pizza. Our chef will love hearing this. Our team works hard to make every visit special and your kind words mean everything to us. We cannot wait to welcome you back to our restaurant soon!
Negative review response
Thank you for your feedback, [Name]. We sincerely apologise for the long wait you experienced. A 45-minute wait for lunch is not the standard we hold ourselves to. We have reviewed our kitchen workflow for midweek service as a result. Please email us at [email] so we can look into your visit and put it right.
Hotel review response examples
Positive review response
What a wonderful review, [Name], thank you! We are so pleased the views and breakfast made your stay memorable. Our housekeeping and kitchen teams take real pride in the experience we offer, and your feedback will be shared with the whole team. We hope to welcome you back to our hotel very soon!
Negative review response
We are truly sorry to hear this, [Name]. A fully cleaned room on arrival is a basic standard we are committed to, and we clearly fell short during your stay. This has been addressed directly with our housekeeping team. Please contact our manager at [phone], and we would like to make this right for you.
Dental clinic review response examples
Positive review response
Thank you so much, [Name]! Helping nervous patients feel comfortable is something our dental team genuinely cares about, and your words truly mean a lot to us. We look forward to continuing to support your dental health. Do not hesitate to reach out if you ever have any questions between visits!
Negative review response
We sincerely apologise, [Name]. Keeping patients waiting without explanation or acknowledgement is not the standard of care we strive for. We have spoken with our reception team about communication during delays. Please call us at [phone], and we would like to personally apologise and ensure your next appointment runs smoothly.
Hair salon review response examples
Positive review response
Thank you, [Name]! Our stylists love hearing this. Truly listening to each client is at the heart of what we do at our salon. We will pass your compliment on to your stylist directly. We look forward to seeing you again for your next appointment!
Tips for writing great review responses
- Use the reviewer's name when possible: it personalises the response instantly
- Mention your type of business where it reads naturally: "our restaurant", "our clinic". Google has not said that keywords in replies affect ranking, so write for the customer
- Keep it under 150 words: concise and genuine beats long and corporate
- Never paste the same reply twice: Google's own reply tips say to make replies count rather than send the same thank-you to everyone
- Reply within a few days: in BrightLocal's 2026 survey, 81% of consumers expected a reply within a week
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